Shipping policy

Shipping Policy – Mirumi USA (Operated by Yukai Engineering Inc.)

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Pre-order items are shipped according to the estimated shipping schedule shown on the product page at the time of purchase. The processing and delivery times described in this Shipping Policy apply only to in-stock items and do not apply to pre-orders.

During high-demand periods (such as product launches or holidays), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

United States Shipping

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if available)

International Shipping

We currently ship to select international destinations.

Estimated Delivery: 7–21 business days depending on location

Please note that international shipping times may vary due to customs processing.

Shipping Carriers

We partner with major carriers such as USPS, UPS, FedEx, and DHL to ensure reliable and timely delivery.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Customs, Duties, and Taxes

Mirumi USA (Yukai Engineering Inc.) is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the responsibility of the customer.

Shipping Delays

While we strive to meet delivery estimates, delays may occur due to factors beyond our control, including:

Carrier delays
Weather conditions
Customs clearance

We appreciate your patience and understanding.

Incorrect or Damaged Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:

support_us@mirumi.tokyo

Include your order number and photos of the issue so we can resolve it quickly.

Lost or Stolen Packages

Mirumi USA is not responsible for lost or stolen packages marked as delivered. If this occurs, please contact the shipping carrier directly. We’re happy to assist you in filing a claim if needed.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.